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Frequently Asked Questions

Quick answers to the things our customers ask most.

Ordering & Products

Browse our range, add to basket and checkout. Or call us and we'll place it for you.
Yes, up to 5 free samples. Just click 'Order Sample' on any product page.
Measure your room length × width in metres. We recommend adding 10% for cuts and waste.
All prices shown include VAT. Trade account holders see ex-VAT pricing.
Yes. If you find the same product cheaper elsewhere, let us know and we'll do our best to match it.

Delivery

Standard delivery is 3–5 working days. Next-day delivery is available on most products if ordered by 2pm.
Free on orders over £150. Standard delivery is £9.95 for smaller orders.
Yes, though remote areas may incur a small surcharge.

Returns & Refunds

Yes, unused and unopened products can be returned within 30 days.
Contact us within 48 hours with photos and we'll arrange a replacement or refund.

Trade Accounts

Any trade professional — fitters, builders, developers, designers, landlords, contractors.
No, sole traders are welcome.
Usually within 24 hours on working days.

Fitting & Advice

We work with trusted local fitters and can arrange installation. Contact us for a quote.
It depends on the room, your budget and lifestyle. Check our Flooring Guide or call us for personalised advice.
For laminate and engineered wood, yes. For LVT and vinyl, it depends on the product. We'll advise.

Can't find what you're looking for?

Our team is here to help with any questions about flooring, delivery or your order.

Contact Us Call 0121 816 0610