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Continue ShoppingEverything you need to know about getting your flooring to you — and what to do if something isn’t right.
A few important things about how we deliver.
Deliveries are made between 7am and 6pm on your chosen delivery day.
You’ll receive a tracking link by email once your order has been dispatched.
Someone must be available to accept delivery — flooring is heavy and cannot be left unattended.
We deliver to mainland UK. Scottish Highlands, Northern Ireland and islands may incur a surcharge.
Trade account holders can arrange direct site delivery — just provide access details when ordering.
We want you to be completely happy with your purchase. If something isn’t right, here’s how we handle returns.
You can return most products within 30 days of delivery, provided they are unused, unopened and in their original packaging. We know plans change — so we’ve made the process as straightforward as possible.
To arrange a return, simply get in touch with our team. We’ll provide you with a returns number and walk you through the next steps. Please don’t send anything back without contacting us first.
Once we’ve received your return and checked everything is in order, your refund will be processed within 5–7 working days. The refund will go back to your original payment method.
A few products can’t be returned due to their made-to-order nature. These include:
If your order arrives damaged or you discover a fault, please contact us within 48 hours of delivery. Send us a few photos showing the issue and we’ll get it sorted — whether that’s a replacement, repair or refund. We take quality seriously and we’ll always do right by you.
Our team is here to help with anything delivery or returns related.
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